article thumbnail

Creating Customer Focused Teams, Part 1

Strategy Driven

I first saw this term used in the book Raving Fans by Ken Blanchard. Apple Customers say “Heck, Apple might need to change some Chinese employment tactics, but no way am I giving up my iPhone!”. Having customers consistently be raving fans of the company’s service is certainly a challenging and lofty goal. About the Author.

Team 51
article thumbnail

Top Quotes from the Art of Management 2010 | RoundtableTalk

Roundtable Talk

It’s the thing that happens to get the product to market” Mitch Joel @mitchjoel / Author and marketing guru / In a nutshell: It’s time for Leadership 3.0… Before building community you need to build engagement.” “If your product or service sucks; social media, marketing or management won’t save you.”

article thumbnail

Loud and Clear: Six Tips for Communicating in a Way That Truly.

Strategy Driven

Ken Blanchard Co-author of The One Minute Manager and Golden Gavel Award recipient “Finally! While I think I’ve come a long way on that journey, I never fully understood what it takes to be a world-class communicator until I read Nancy Duarte’s Resonate. Thanks, Nancy!” Someone has incorporated the power of story into presentations!”

Tips 62