Creating Customer Focused Teams, Part 1
Strategy Driven
JULY 25, 2012
I first saw this term used in the book Raving Fans by Ken Blanchard. Apple Customers say “Heck, Apple might need to change some Chinese employment tactics, but no way am I giving up my iPhone!”. Having customers consistently be raving fans of the company’s service is certainly a challenging and lofty goal. About the Author.
Let's personalize your content