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10 Elements of an Outstanding Customer Service Culture

Skip Prichard

As someone who has spent their career going inside organizations that do customer service extremely well – from Nordstrom, USAA, Southwest Airlines, Zappos , L.L. Support for customer-focused innovation. Instead, I’ve discovered that every company’s culture is, on the surface, quite distinct. ” -Micah Solomon.

Airlines 115
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What It Takes to Become a Great Product Manager

Harvard Business Review

These core competencies are the baseline for any PM and the best PMs hone these skills over years of defining, shipping, and iterating on products. In fact, it is taking these skills and personality traits and applying them to the right company that will ultimately guarantee success. Pricing and revenue modeling. Not necessarily.