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Can You Tweak Products Like Steve Jobs?

Harvard Business Review

The result was a 15% increase in new revenue, and a leadership position in a new market segment. These employees are willing to use deep experience in a particular sector to discern and shape opportunities within their social networks and regional markets. Disconnects.

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What Creativity in Marketing Looks Like Today

Harvard Business Review

Brocade’s Net Promoter Score went from 50 (already a best in class score) to 62 (one of the highest B2B scores on record) within 18 months. Every marketer believes the customer experience is important. But most marketers only focus on the parts of that experience under their direct control. The results?

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How a Fast-Growing Startup Built Its Sales Team for Long-Term Success

Harvard Business Review

Splunk , a San Francisco-based B2B software firm, is a case in point. ” That’s a process which requires leadership time and resources, not just a speech about talent at an off-site. forecast accuracy, messages to relevant market segments, and other categories. For instance, is the candidate coachable?

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How a Fast-Growing Startup Built Its Sales Team for Long-Term Success

Harvard Business Review

Splunk , a San Francisco-based B2B software firm, is a case in point. ” That’s a process which requires leadership time and resources, not just a speech about talent at an off-site. forecast accuracy, messages to relevant market segments, and other categories. For instance, is the candidate coachable?