Leading Blog
NOVEMBER 3, 2023
Between surging demand, labor shortages, outdated air traffic management, and travel reservation I.T. systems, air travel feels a bit more like a chore than like a treat. It’s helpful to first understand the various stages involved in improving business processes. In the U.S., Handoff errors would result. logistics, and finance.
Harvard Business Review
APRIL 26, 2011
And while these companies were the first to acknowledge the business benefits of delivering a great customer experience, business-to-business (B2B) organizations are increasingly getting in on the game. Often, the best way for B2B companies to satisfy the multitude of business customers is to focus on the needs of their customers' customers.
Harvard Business Review
NOVEMBER 15, 2013
Richard Branson, who is also a Planetary Resources investor, is already selling tickets for space-travel on Virgin Galactic’s commercial spacecraft, and he’s competing with the dreams of Amazon’s Jeff Bezos’ Blue Origin , and Elon Musk’s SpaceX. Can you name five?
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