article thumbnail

When the value of change can’t be measured

Change Starts Here

I recently had a conversation with an Organization Development professional who was frustrated by her organization’s “preoccupation with quantification&# – the requirement to measure and justify all initiatives and decisions by calculating their financial impact.

article thumbnail

Effective Meeting Models

CO2

Monthly staff meetings are usually reserved for reviewing financial performance, balance scorecard objectives, and major actions that have been forecasted in the annual strategic planning meetings. As a result, the organization never truly deals with these issues and begins to develop work-arounds and work-avoidance behaviors.

article thumbnail

How to Help Process Owners Succeed

Harvard Business Review

Incorporate these measures into the company's "balanced scorecard" or dashboard. Select process owners with strong leadership skills and develop those skills even further. She lacked experience in managing process improvement, so she hired a small consulting team to help her develop those skills.

Process 15