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The Right CEO Personality for Process Improvement

Harvard Business Review

A recent Fortune article on John Reed, the former co-CEO of Citigroup, reported that a decade ago he tried to convince the newly formed Citigroup board (the result of the $70 billion merger of Citicorp and Travelers Group in 1998) to bring in a new CEO and that both he and Travelers CEO Sandy Weill should leave.

Process 15
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Why the TSA Screening Revolt is Like Poison Ivy

Harvard Business Review

This should remind us that if the proposed TSA boycott reduces air travel by only a fraction of a percent, it offers a golden opportunity to kill and maim thousands more on our nations highways. The tragedy here is that, as with poison ivy and the immune system, there really is no one to blame.