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Beware the Analytics Bottleneck

Harvard Business Review

For example, one retail bank applied machine learning to its customer analytics and achieved a 300% uplift on sales campaigns compared to a control group. Despite this lift, the bank was experiencing relatively slow adoption in the retail channel with many branch managers still using traditional methods of relationship selling.

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The Authenticity Trap for Workers Who Are Not Straight, White Men

Harvard Business Review

As I explain in my new book, Executive Presence: The Missing Link between Merit and Success , performance, hard work, and sponsors may get top talent recognized and promoted, but “leadership potential” alone isn’t enough to boost even the most qualified men and women into top jobs and prime opportunities.

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