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Departed Client Analysis: Opening Formal Channels of Feedback to Improve Customer Retention

Strategy Driven

Benchmark Your Feedback Step 8. The source of much of this faulty information is client service personnel, who ultimately are not in an objective position to gather and share unbiased feedback, due to factors such as personal client relationships and potential conflicts of interest. About the Author. Consider leaving a comment!

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The Big Picture of Business – Business Lessons to be Learned from the Enron Scandal

Strategy Driven

The company did more than 4,000 deals…most risky and without research, planning and benchmarking. Without Strategic Planning, there is no benchmarking of specific tactics. In their marketing, accounting and auditing firms claim to be full-service business advisors, in order to get business. Accounting. ’ Lawyers.