When Does the Buck Stop?
Harvard Business Review
MAY 10, 2011
On the other hand, millions of bottles of products have had to be taken off the market — products that all promise the brand of trust — from baby medicine to Rolaids to the flagship product Tylenol. He shook up the management of J&J's consumer arm, replacing former consumer chief Colleen Goggins with a 30-year veteran insider.
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