Black-Scholes How To Management Technology 
Strategy Driven
MARCH 18, 2011
How to survive and thrive in a down economy. How will this economic crisis play out? While there’s no silver bullet, performance management philosophies suggest there are positive options before us. We just need to understand how to best deploy, grow or manage them. Our actions don’t need to be all doom and gloom.
Harvard Business Review
SEPTEMBER 17, 2012
We forget that it is not about the data; it is about our customers having a deep, engaging, insightful, meaningful conversation with us — if we only learn how to listen. Here's how to put that insight into practice: Understand that expertise is more important than the tool. Understand how to present information.
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