Strategy Driven
MARCH 18, 2011
How to survive and thrive in a down economy. How will this economic crisis play out? We just need to understand how to best deploy, grow or manage them. Companies that can understand how individual processes are adding or destroying value can turn red balance sheets back into black.
Harvard Business Review
SEPTEMBER 17, 2012
We forget that it is not about the data; it is about our customers having a deep, engaging, insightful, meaningful conversation with us — if we only learn how to listen. Here's how to put that insight into practice: Understand that expertise is more important than the tool. Understand how to present information.
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