Avoid the Improvement Hype Cycle
Harvard Business Review
MARCH 23, 2011
To understand the strengths and weaknesses of different process religions, develop a network of people with experience in each one. Also, to signal what TQM guru Deming called "constancy of purpose," choose a name that will always resonate, e.g., something tied to customers and service. By all means, choose a name and stick with it.
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