Bureaucracy Compliance Human Resources Leadership 
Harvard Business Review
MARCH 8, 2013
What do you do if you're a leader in a large, successful organization with an entrenched bureaucracy, and you see the need for innovation? The Internal Revenue Service (IRS), however, was successful in transforming its bureaucracy. The entrenched culture of the Department of Defense defeated attempts to change it.
Harvard Business Review
SEPTEMBER 15, 2017
When common sense and bureaucracy clash, you see headlines like the one about a longtime Lowe’s employee who was fired for calling 911 on a shoplifter. Involve your team in creating expectations, not rules, or you’ll only get compliance from those unwilling to go beyond basic requirements. The cost of compliance is ongoing.
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