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Whose Job Is It to Manage Freelancers?

Harvard Business Review

One approach that 10X has recommended is creating a roving CTO or project managers. They should be senior and experienced enough to be respected by both internal and external team members, and sufficient clout to cut through the bureaucracy as needed. Create the role of “external talent manager.”

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How IBM, Intuit, and Rich Products Became More Customer-Centric

Harvard Business Review

Charlie Hill , Distinguished Engineer and CTO, IBM Design, told us, “To deliver fundamentally different and better user experiences, designers want to take a step back and observe users actually doing their jobs. But as Intuit grew, informality and entrepreneurship began to morph into procedure and bureaucracy.