Case Study: Challenge the Boss or Stand Down?
Harvard Business Review
FEBRUARY 28, 2011
We've realized a 10% CAGR over the past five years, and corporate expects this division to continue to be a growth engine. The airlines are hurting, and they're flocking to competing web-based check-in and asking why they should keep buying an outmoded product that's expensive to install and maintain. Frank took a deep breath.
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