Call Center Career Film Management 
Harvard Business Review
MAY 11, 2012
The Best Exotic Marigold Hotel , a new film set in India and directed by Shakespeare in Love's John Madden (age 63), hangs its plot on the notion of "outsourcing" the elderly. screens this month comes with $70 million in foreign box office receipts already in hand, for a film that cost a modest $12 million to make.
Harvard Business Review
JULY 12, 2011
Unable to gain resolution with Delta, the two Staff Sgts filmed a YouTube video about the incident. It highlights a trend in management that favors the fulfillment of quantifiable, top-down metrics. Metrics earn an outsized role because managing by the numbers is easier than managing people.
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