Harvard Business Review

MAY 11, 2012

The Best Exotic Marigold Hotel , a new film set in India and directed by Shakespeare in Love's John Madden (age 63), hangs its plot on the notion of "outsourcing" the elderly. screens this month comes with $70 million in foreign box office receipts already in hand, for a film that cost a modest $12 million to make.

Outsourcing 11

Outsourcing Film Hotels Open-book 11

Harvard Business Review

JULY 12, 2011

Unable to gain resolution with Delta, the two Staff Sgts filmed a YouTube video about the incident. It highlights a trend in management that favors the fulfillment of quantifiable, top-down metrics. Metrics earn an outsized role because managing by the numbers is easier than managing people.

Metrics 15

Metrics Film Call Center Guidelines 15

Harvard Business Review

AUGUST 16, 2013

Have you noticed the rising chorus in the management literature proclaiming that work must have meaning? On this very site, for example, several authors have published research-based blog posts on how managers can create the conditions that support meaningful work. as well as daily totals of calls handled and sales made.

Call Center 11

Call Center Telecommunications Stress Film 11

Harvard Business Review

JULY 21, 2015

The researchers asked their subjects to watch a film that would usually make them happy — a figure skater winning a medal. But before watching the film, half of the group was asked to read out a statement about the importance of happiness in life. Focusing on happiness can actually make us feel less happy. The other half did not.

Film 8

Film Seminar EVA Productivity 8