Call Center Career Leadership Reputation 
Let's Grow Leaders
SEPTEMBER 6, 2021
Whenever anyone asks me what leadership lessons I wished I’d learned sooner, I always have the same response. Advocates serve a variety of roles, from bolstering your reputation, “you know who’s the best at this?”, He was my technical expert— he knew everything about the network and call center operations.
Surviving Leadership
OCTOBER 29, 2018
As I read the book, I couldn’t help but think that while the intent of the book is to imply only “good” cultures follow, I’ve worked in organizations that did many of the things in the book…yet had a reputation for being a “bad” culture. It’s about the intention and morality of those people.
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