Let's Grow Leaders
SEPTEMBER 6, 2021
Advocates serve a variety of roles, from bolstering your reputation, “you know who’s the best at this?”, He was my technical expert— he knew everything about the network and call center operations. And you don’t want to be consistently running to them asking for their help.
Surviving Leadership
OCTOBER 29, 2018
As I read the book, I couldn’t help but think that while the intent of the book is to imply only “good” cultures follow, I’ve worked in organizations that did many of the things in the book…yet had a reputation for being a “bad” culture.
Harvard Business Review
JUNE 26, 2015
These three dimensions of employability and career success have strong links with broad psychological traits. Large call centers are pioneers in this area — for years, they’ve tracked the number of calls and breaks employees take and the customer ratings for each call.
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