Let's Grow Leaders

SEPTEMBER 6, 2021

And of course, as a human-centered leader, you focus on connecting with and developing your team. Advocates serve a variety of roles, from bolstering your reputation, “you know who’s the best at this?”, He was my technical expert— he knew everything about the network and call center operations.

How To 551

How To Learning-by-Doing Course Call Center 551

Surviving Leadership

OCTOBER 29, 2018

There is a noticeable focus on “culture” lately, whether the topic is recruiting, engagement, development, retention, what have you. This would include a day spent with an installation tech and a day spent with a call center agent – preferably, in a market other than your own.

CFO 58

CFO P&L Call Center COO 58

Harvard Business Review

JUNE 26, 2015

When evaluating talent for recruitment or development, you have just two key questions to answer: What should you assess? These three dimensions of employability and career success have strong links with broad psychological traits. The what question is in part context-dependent. Enough companies have done this that at least 23 U.S.

Ethics 8

Ethics Emotional Intelligence Benchmarking Hotels 8