5 Questions That Will Help You Stay Ahead of Your Disruptors
Harvard Business Review
MAY 5, 2016
They see disrupted incumbents from retail, finance, health care, transportation, professional services, and manufacturing requiring radical restructuring of assets, productivity , and innovation. This clean-sheet customer experience prioritization over more traditional call center KPIs had a huge effect. But are they profitable?
8 
Let's personalize your content