Strategy Driven

JANUARY 20, 2024

In this blog, we’ll explore the top jobs that small businesses can consider outsourcing to enhance their operations and competitiveness. Outsourcing IT support and services to specialized firms ensures that your systems remain secure, up-to-date, and efficient.

Outsourcing 109

Outsourcing Compliance Content Efficiency 109

Harvard Business Review

MARCH 17, 2016

Important clues are emerging from a unique consortium of human resource executives and other leaders. This quadrant might include work where employees are colocated and the operations and workers are easily accessible through physical connections. How can leaders navigate this new digital work ecosystem? Today, turbo-charged.

Human Resources 8

Human Resources Technology Globalization Trends 8

Harvard Business Review

OCTOBER 13, 2014

Maybe you were contemplating a change in employment policies such as flextime or one in customer-facing processes such as a new billing system. Change management Human resources Operations' Careful experiments require three key ingredients, which can often be implemented with little incremental cost.

Flextime 10

Flextime Call Center Human Resources CRM 10

Harvard Business Review

AUGUST 15, 2016

.” That’s when Callahan’s team took an unusual step: The team created and linked an employee feedback system to its customer feedback system, in order to flag interactions where customers and employees had different perceptions. Insight Center. Companies rarely connect the two systems.

Survey 8

Survey Retail System Automotive 8

Harvard Business Review

APRIL 20, 2017

For example, RPA will seldom replace the entire “job” of a call center representative. Certain tasks, such as talking a client through their frustration with a faulty product or mishandled order will, for now, remain a human task. Optimizing RPA can only be done when the work is deconstructed.

Supply Chain 9

Supply Chain Outsourcing Call Center Organization 9

Harvard Business Review

AUGUST 5, 2014

Talk about how complex marketing has become is very much in vogue, but there’s much less discussion about the operational (and diplomatic) muscle CMOs need in order to get things done. A customer may go online, compare products, scan a bar code, search, and call an agent. Customer journeys are complex and crisscross the organization.

P&L 9

P&L Banking Marketing Call Center 9