Harvard Business Review

JULY 19, 2013

As one CEO said to us: "I just want to forget about IT and concentrate on my core business.". It may make costs more predictable and shift investments from CapEx to OpEx. Unfortunately, this is not the view in most C-suites. Just look at what most do: They appoint a CIO and give him or her a budget and a mandate to get on with it!

CIO 8

CIO CAPEX Budgeting CRM 8

Harvard Business Review

JANUARY 27, 2017

Charismatic CEOs enjoy leading and inspiring people, so they don’t like delegating critical business decisions to smart algorithms. CEOs need to clarify when talented humans must defer to algorithmic judgment. ” asked one incredulous CEO of a multibillion euro business unit. Who wants clever code bossing them around?

Outsourcing 8

Outsourcing Software CAPEX Competitive Advantage 8

Harvard Business Review

JUNE 25, 2014

The Mississippi-born former IBM salesman, FedEx COO, and CEO of AT&T Wireless and Netscape Communications argues that funny sayings, especially if they involve animals, stick with people in a way that PowerPoint strategy slides usually don’t. So, it’s not just the fighter, it’s the terrain that they’re on, the market they’re in.

Advice 8

Advice Management CAPEX Wireless 8