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Moving from Transaction to Engagement

Harvard Business Review

LinkedIn is an example of how we connect, collaborate, and share with each other in a career aligned social network. Factor in new types of information management. Engagement systems are powered by business rules and complex event processing engines. Engagement systems seek to master social networks. Foster conversation.

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Breaking the Command-and-Control Reflex

Harvard Business Review

But Brennan opened the door on some current management difficulties at the $3 billion information management company he runs. But he believes that too many of his managers still operate in a " command-and-control reflex." But he acknowledges the difficulty: "I'm interviewing people for positions of power.