The Cost of Ignoring Employees? 120% Of Annual Income or $0.35 / Share, Southwest Airlines Discovers
Modern Servant Leader
DECEMBER 18, 2023
The result is a case study in the cost of ignoring employees. For years, IT employees and union representatives had been complaining about the company’s antiquated technology systems. In fact, prior to this incident, Southwest did not have their CIO on the executive board, leaving no voice for technology at the table.
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