Where Have All the Process Owners Gone?
Harvard Business Review
JANUARY 7, 2011
Process gurus such as Michael Hammer , Jim Champy , Geary Rummler , and Alan Brache have long maintained that companies must appoint process owners to ensure that processes are improved across functions. How many times have you heard "I'm a finance person" or "I'm a marketer"?) When organizations set about improving the way the way they work, the natural tendency is for them to do it within functions.