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Use Big Data to Predict Your Customers' Behaviors

Harvard Business Review

Whatever your discipline, doing business today means immersing yourself, and your organization, in a wealth of messy, unstructured, real time data from customers, competitors, and markets — and finding ways to use such data visibility to see what's coming. That is every marketer's dream: getting closer to customers. _.

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Memo to the CEO: Customers Are the Key to Growth

Harvard Business Review

Their marketing departments. Marketing promotions don't resonate and can't be tied to measurable results. In doing research for my book , I found that companies who are attracting buyers in today's hyper-connected world are developing new approaches and competencies that focus on one thing: customers. Here's how.

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