Michael Lee Stallard

MAY 26, 2019

From a biological standpoint, social connection is a primal human need. These advantages add up to a powerful competitive advantage. Mayo Clinic’s intentionality and commitment is evident in a program called COMPASS (COlleagues Meeting to Promote and Sustain Satisfaction).

System 297

System Mayo Organization Stress 297

Strategy Driven

JANUARY 17, 2014

When businesses look beyond the rational data, and into the meaning behind their customers’ feelings, and behaviors, they will recognize the human needs that drive decision making. Control, one of the six core emotional needs I discuss in Empathetic Marketing , fuels our motivations in every aspect of our lives.

ROE 50

ROE ROI Letter Airlines 50

Harvard Business Review

JANUARY 3, 2011

In the corporate world, however, engagement has come to signify just the opposite: some blend of an employee's commitment, passion, focus, motivation, morale and job satisfaction. Forty percent are "enrolled," meaning capable but not fully committed, and 40 percent were disenchanted and disengaged.

Fixed Assets 15

Fixed Assets Competitive Advantage Commitment Definition 15