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The Deming Management Method by Mary Walton

Deming Institute

The Deming Management Method by Mary Walton was a book that served to introduce many to the ideas of W. Edwards Deming. Dr. Deming wrote an introduction to the book, including these words: In the decade after the War [the Second World War], the rest of the world was devastated. The book was published in 1988.

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The System of Profound Knowledge Applied to Sales and Marketing

Deming Institute

This webcast shows Steve Haedrich’s presentation, The System of Profound Knowledge Applied to Sales and Marketing, at the 2015 Deming Research Seminar. Guest post by John Hunter. Steve is the President of New York Label & Box Works. They have a profit sharing plan for all employees.

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Our Aim, Vision and Values

Deming Institute

Edwards Deming Institute® is to foster an understanding of The Deming System of Profound Knowledge® to advance commerce, prosperity and peace. At the Deming Institute, we honor the legacy of Dr. Deming by bringing his teachings to life today and for the future. Edwards Deming. Edwards Deming Institute®.

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Learning to Discern – Quality & Quantity

Deming Institute

A product or a service possesses quality if it helps somebody and enjoys a good and sustainable market. Edwards Deming. Dr. Deming explained quality with an appreciation of variation and, ultimately, use. Forty years later, in 2004, Shoichiro Toyoda was honored with the Deming Medal from the American Society for Quality.

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Creating Technology Solutions that are Appropriate Given the System Context

Deming Institute

Kentaro Toyama ‘s presentation at the 2016 Annual Deming Institute Conference – Geek Heresy: Technology’s Law of Amplification. This idea is very familiar to those of us using Dr. Deming’s ideas. Edwards Deming): For the most part technology amplifies underlying human forces.

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What Loss Will a Business Suffer Due to a Dissatisfied Customer?

Deming Institute

But there is no way to know when a competitor like Google Fiber (or Ting Fiber or other companies that are seeking to lure away long mistreated customers) will enter the market. Very dissatisfied customers may be actively seeking alternatives. The loss a business will suffer from dissatisfied customers can’t be known.