Competitive Advantage Critical Success Factor Innovation Operations 
Harvard Business Review
OCTOBER 18, 2016
For example, some may provide a source of competitive differentiation like the investment that German manufacturer Bosch is making in its internet of things (IoT) data platform. Others are essential to running the existing business but don’t necessarily provide a competitive advantage.
Harvard Business Review
MAY 19, 2016
How can we as leaders help our front-line teams take more action to innovate and improve how work gets done? One of the most critical success factors we found at Coty was that it was not who was tapped as a leader or even a team’s technical skills that mattered most. Operations in a Connected World.
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