Competitive Advantage Kaplan Operations Technology 
Strategy Driven
JULY 13, 2011
Operating-cost productivity metrics might include the component costs for building an automobile or delivering a package, the rates of rework, and so forth. Some examples include new technologies, changes in customer preferences, new ways of serving customers, and disruptive threats.
Harvard Business Review
JULY 25, 2017
A company has an innovative idea, which for a while provides competitive advantage. The conventional wisdom there is that business is, if anything, more competitive than it once was — and there’s at least some data to support that view. Perhaps the gap between firms starts out as the inevitable result of competition.
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