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To Hold Someone Accountable, First Define What Accountable Means

Harvard Business Review

As prescribed in the commonly used responsibility models — RACI, RAPID, and the others — accountability should fall to one (and only one) person per item, even if the work involved requires input and contributions from others. Consider this example. ” But what did Paul mean? .” ” But what did Paul mean?

RACI 12
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Why Decisions Get Second-Guessed, and What to Do About It

Harvard Business Review

In the course of researching our new book, Simple Sabotage , we identified three of the most common reasons why they don’t and pinpointed actions you can take to ensure that people follow the plan you’ve set out. How can you make sure that your decisions stick?

RACI 8
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A Bad Reputation Costs a Company at Least 10% More Per Hire

Harvard Business Review

A few years ago, domain registrar and web hosting company GoDaddy was known for its racy ads featuring NASCAR driver Danica Patrick and The Biggest Loser star Jillian Michaels. Get executive buy-in. The difference between mediocre and great employer branding often is executive involvement.