Harvard Business Review

JUNE 17, 2015

Yet wanting to be closer with customers, and knowing what actual, operational pathways to take in order to achieve this are two very different things. That makes it possible for the producers of the software to improve it much more frequently, with no effort required by customers. The Future of Operations. Insight Center.

Productivity 8

Productivity Products Customer Intimacy Software 8

Harvard Business Review

FEBRUARY 2, 2018

An aircraft engine is unlikely to become a purely digital product any time soon! But who is likely to assume leadership in creating and capturing economic value in Type 3 products: Digital natives or industry incumbents? Companies like Rolls Royce design and manufacture jet engines. Customer intimacy.

Industry 8

Industry Software Six Sigma Engineering 8

Harvard Business Review

APRIL 30, 2013

Most people think standard operating procedures are a strait jacket that limits their flexibility. They can actually make it easier to tailor customer experiences at low cost. The Cleveland Clinic cleverly uses standards to deliver operational consistency, reliability, and low cost. Customers Health Operations'

Operations 8

Operations Customer Intimacy Supply Chain Wiersema 8