article thumbnail

Customer Intimacy vs. Customer Satisfaction

CO2

These paths are clearly and effectively outlined by Fred Wiersema and Michael Treacy in The Discipline of Market Leaders: Choose Your Customers, Narrow Your Focus, Dominate Your Market : 1) Operational Excellence – Lowest Cost. 2) Product Leader – Best Product or Service. 3) Customer Intimacy – Best Overall Solution.

article thumbnail

Strategic Planning Steps

CO2

Look at the diagram and decide which one is right for you (based upon your products and services, and your culture).

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Business Model Generation : Blog | Executive Coaching | CO2 Partners

CO2

Cost Structures can have the following characteristics: Fixed costs, Variable costs, Economies of scale, Economies of scope) Three Core Business Types Patterns – What the authors do is integrate their thinking with that of some of the best thinkers of strategy – they show how Micheal Porters work of Strategic Advantage, Chris Anderson’s (..)

article thumbnail

Standard Operating Procedures Can Make You More Flexible

Harvard Business Review

It''s a very efficient model for patient access. Building on our standard approach, we were able to scale and replicate easily.".