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Customer Intimacy vs. Customer Satisfaction

CO2

These paths are clearly and effectively outlined by Fred Wiersema and Michael Treacy in The Discipline of Market Leaders: Choose Your Customers, Narrow Your Focus, Dominate Your Market : 1) Operational Excellence – Lowest Cost. 2) Product Leader – Best Product or Service. 3) Customer Intimacy – Best Overall Solution.

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Strategic Planning Steps

CO2

Internally, examine culture, leadership, process, and people, as well as the value proposition you offer to customers. Based on a national survey we conducted, 33% of bosses rarely or never ask for their subordinates’ advice. These leaders miss out on a lot of ideas, and they often struggle with alignment and employee buy-in.

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Business Model Generation : Blog | Executive Coaching | CO2 Partners

CO2

His book Just Ask Leadership - Why Great Managers Always Ask The Right Questions (McGraw Hill 2009). Stay tuned… Open publication – Free publishing – More alan smith About the Author As President and Co-founder of ACI Telecentrics, Inc.,

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Standard Operating Procedures Can Make You More Flexible

Harvard Business Review

Building on our standard approach, we were able to scale and replicate easily.".