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Customer Intimacy vs. Customer Satisfaction

CO2

These paths are clearly and effectively outlined by Fred Wiersema and Michael Treacy in The Discipline of Market Leaders: Choose Your Customers, Narrow Your Focus, Dominate Your Market : 1) Operational Excellence – Lowest Cost. 2) Product Leader – Best Product or Service. 3) Customer Intimacy – Best Overall Solution.

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Business Model Generation : Blog | Executive Coaching | CO2 Partners

CO2

His book Just Ask Leadership - Why Great Managers Always Ask The Right Questions (McGraw Hill 2009). Gary Cohen grew the company from two people to 2,200 employees Currently, he is Managing Partner of CO2 Partners, LCC, operating as an executive coach and consultant.

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Standard Operating Procedures Can Make You More Flexible

Harvard Business Review

Building on our standard approach, we were able to scale and replicate easily.".