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Customer Intimacy vs. Customer Satisfaction

CO2

NOVEMBER 17, 2011

When helping clients with strategic plans and business model generation, I encourage them to choose one of three paths. 3) Customer Intimacy – Best Overall Solution. 3) Customer Intimacy – Best Overall Solution. Customer intimacy often gets confused with customer satisfaction.

Customer Intimacy 74
Customer Intimacy Wiersema Strategic Planning Commitment 74
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The Number 1 Tip to Ensure Returns on Your Firm’s Digital Strategy

N2Growth Blog

FEBRUARY 24, 2018

For example, here is a list of digital technology implications that came from a few of my recent clients’ strategic planning efforts.

Strategy 187
Strategy Tips Customer Intimacy Strategic Planning 187
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