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February 2020 Leadership Development Carnival

Lead Change Blog

Welcome to the February 2020 Leadership Development Carnival! We’re excited to share posts from leadership experts from around the globe on the topics of communication, development, engagement, team building, and more. Jeff Evans of Designed Learning shared Influencing Without Direct Control. Communication. His boss had agreed.

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5 Reasons For Regular Customer Service Performance Reviews

Tanveer Naseer

For instance, RightNow found that 73 percent of consumers say friendly customer service staff can help them to “fall in love” with a brand. Customer service influences your reputation Another reason why it is important to review your customer service is because it has a huge bearing on your reputation.

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Importance Ethics in Human Resources Management

HR Digest

Lead by Example: The Power of Ethical Leadership Ethical leadership sets the tone for the entire organization. Incorporating Ethics into Performance Management: Aligning Values and Actions Integrating ethics into performance management processes reinforces the importance of ethical behaviors.