Customer Loyalty, Leadership Styles and Productivity

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Customer Loyalty

Leadership Styles

Productivity

How to Become Truly Social

Coaching Tip

FEBRUARY 23, 2012

The companies that develop the deepest connections will generate more value for their customers and employees (and shareholders). New York Giants coach Tom Coughlin now has two Super Bowl rings to show for his leadership transformation; leaders of truly social enterprises will adopt a similar game plan. 7) Scale your values.

How To

How To Airlines Media Innovation

What China’s Shift to a Service Economy Means for Its Managers

Harvard Business Review

JULY 26, 2016

In the past, this belief was very much reflected in China’s customers’ preference for lower-quality but cheap products. In a service-driven economy, customers cannot be lured in with cheap, low-quality offerings. Now, customers will demand high-quality products, and for that they are willing to pay more.

Incentives

Incentives Management Long-term Short-term

Leadership Digital

How to Become Truly Social

What China’s Shift to a Service Economy Means for Its Managers

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