Lead Change Blog

FEBRUARY 4, 2020

Yet many supervisors and managers on the road to becoming valuable and valued leaders fail to do so. Bernd Geropp provided How to become a better manager at work. Bernd shares: “As a manager today, it isn’t enough to just simply focus on results and the financial bottom line. Find Bernd on Twitter at @moreleadership.

Leadership Development 268

Leadership Development Development Leadership Simon 268

Strategy Driven

MAY 21, 2012

Paul, Managing your time is not the answer. Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! Best regards, Paul.

Committee 56

Committee Advertising Customer Loyalty Simon 56

Harvard Business Review

SEPTEMBER 14, 2016

” Simon Mulcahy, Interim CEO at Salesforce, recommends an exercise he calls “flipping the binoculars around.” ” For example, if you’re a bank branch trying to increase customer loyalty, look at a company in a completely different industry, like Starbucks, and ask how it keeps customers coming back.

Creativity 8

Creativity Execution Constraint Magazine 8