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To Hold Someone Accountable, First Define What Accountable Means

Harvard Business Review

As prescribed in the commonly used responsibility models — RACI, RAPID, and the others — accountability should fall to one (and only one) person per item, even if the work involved requires input and contributions from others. Consider this example. ” But what did Paul mean? .” ” But what did Paul mean?

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Why Decisions Get Second-Guessed, and What to Do About It

Harvard Business Review

This can happen easily when an organization is growing, and decision-making rights have been delegated across a larger number of people. Take advantage of one of the many good models out there, such as RACI , to help you define various roles and responsibilities from start to finish. Sometimes he or she needn’t have been.

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