Remove Delegation Remove Focus Group Remove Human Resources Remove Marketing
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How to Ignite and Sustain Organizational Growth

Skip Prichard

Companies with a healthy culture gain a positive reputation, not only among employees, but also with customers and the market. It is not an afterthought or a nice-to-have plan that they delegate to human resources to develop. Interview relevant personnel; hold focus groups and conduct employee surveys.

How To 111
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Engage Employees Using Customer Service Tactics

Harvard Business Review

A recent study by Aon Hewitt , for example, found that companies with high levels of engagement outperformed the stock market in 2010. At most companies, the human resources department "owns" and measures engagement. Employee engagement and financial performance are connected. What's the reason for this failure?

Tactics 14