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How to Ignite and Sustain Organizational Growth

Skip Prichard

As companies tackle culture, and it has become a focus area in literature and conferences, what do they still often miss? It is not an afterthought or a nice-to-have plan that they delegate to human resources to develop. Interview relevant personnel; hold focus groups and conduct employee surveys.

How To 112
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Engage Employees Using Customer Service Tactics

Harvard Business Review

At most companies, the human resources department "owns" and measures engagement. And instead of delegating the effort to HR, you'd make employee engagement a top priority for frontline managers and employees themselves, with built-in procedures for closed-loop learning. Apple surveys its employees every few months.

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