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When Selling Digital Content, Let the Customer Set the Price

Harvard Business Review

This architecture reflects three key ingredients of today’s social marketplaces: Empowerment. Companies are embracing the idea of delegating activities to their customers. We see this in marketing with product development and advertising, mostly. Integrate the idea of social capital in the monetization approach.

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Use a Brand Council to Help Steer Strategy

Harvard Business Review

David Packard, co-founder of Hewlett-Packard, once observed that “Marketing is too important to be left to the marketing people.” And brand stewardship can no longer be under the exclusive purview of marketing departments and brand managers. It can’t be delegated to a marketing department or an advertising agency.

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