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Case Study: Adopting a Deming Management System in a Service Company

Deming Institute

Total Quality Management in Logistics: a case study from the trucking industry by Harry Lehman, Jr. (a Edwards Deming-based quality program within a particular trucking company, Mason Transporters. And such an aim is required for any Deming based effort. a thesis at the Naval Postgraduate School). The thesis aims to.

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Why Dr. Deming’s Work is So Important to Me

Deming Institute

Edwards Deming. I don’t think I learned anything about Deming or his work as an undergraduate Industrial Engineering student from 1991 to 1995. I do remember my statistics professor saying something in class, in early 1994, right after Dr. Deming passed away. Why had I heard of Dr. Deming?

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Transforming a Management System – A Case Study From the Madison Wisconsin Police Department

Curious Cat

Begin discussion with top management team and train them. Share feedback with the chief and his management team. Get buy-in from top department managers. This begins at the top with the chief and the chief’s management team. An elected, rank-and-file police officer, is added to the chief’s management team.

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Avoid the Improvement Hype Cycle

Harvard Business Review

The result: Employees get confused and cynical (senior management's "flavor of the month"). Thus, today we have a number of process "religions": Statistical Process Control was followed by Total Quality Management, Business Reengineering, Six Sigma, Lean, and Business Process Management (BPM, which emphasizes process management software).