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Standard Operating Procedures Can Make You More Flexible

Harvard Business Review

Most people think standard operating procedures are a strait jacket that limits their flexibility. For example, we are building a development platform for the iPad, and defining how it will interact with our electronic medical record system. They can actually make it easier to tailor customer experiences at low cost.

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Strategic Planning Steps

CO2

You establish your goal (where you want to go) and your position (where you are now), and then develop your strategy (how to get from your position to your goal in the most efficient and effective way). In healthy and aligned organizations, the stated values and operating values are one and the same.