Engineering Human Resources Innovation Merchandising 
Harvard Business Review
JANUARY 27, 2017
The bad news: Petabytes of new data and algorithmic innovation assure that “autonomy creep” will relentlessly challenge human oversight from within. At one American retailer, an autonomous ensemble of algorithms replaced the entire merchandising department. It’s a different kind of engineering.”
Harvard Business Review
JUNE 26, 2017
Each of these companies has aligned and integrated its culture and brand to create a powerful engine of competitive advantage and growth. As the industry moved toward an emphasis on customer service and merchandising, the company fell behind, because its employees were focused more on increasing inventory turns and sales per square foot.
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