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Do Customers Even Care about Your Core Competence?

Harvard Business Review

FedEx’s competencies in digital and transportational networks are its innovation platforms. JC Penney and its failed CEO Ron Johnson had many admirable and effective core retailing and merchandising core competencies. Customers Innovation Strategy' The same is equally and painfully true of Nokia and Blackberry, as well.

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Divest With Care

Harvard Business Review

When these things work together, they create what we call a capabilities system: examples include Frito-Lay's direct-to-store delivery, Disney's genius for developing and commercializing family-friendly characters, and 3M's incremental innovation machine. One question that seems reasonable in light of the low ($1.75 GE-NBC/Universal.

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Etsy's Hackathon for Good

Harvard Business Review

The company is doing pretty well: it has over 800,000 active sellers and a 15 million-person marketplace across 150 countries, and last year its gross merchandise sales reached $525 million. It's already spurred employee initiative, innovation and intrepreneurship — all in the name of making Etsy better.

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4 Models for Using AI to Make Decisions

Harvard Business Review

The bad news: Petabytes of new data and algorithmic innovation assure that “autonomy creep” will relentlessly challenge human oversight from within. At one American retailer, an autonomous ensemble of algorithms replaced the entire merchandising department. It’s a different kind of engineering.”

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Many CEOs Aren’t Breakthrough Innovators (and That’s OK)

Harvard Business Review

Innovation is widely regarded as important to long-term business performance. So, to achieve higher performance, should company boards and investors choose CEOs with the expertise that would better qualify them to lead innovation? This work builds on earlier research into CEO qualifications.).

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Curiosity-Driven Data Science

Harvard Business Review

Data science can enable wholly new and innovative capabilities that can completely differentiate a company. But those innovative capabilities aren’t so much designed or envisioned as they are discovered and revealed through curiosity-driven tinkering by the data scientists. Sounds great, right? – in order to get more focus.

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Filing for a Patent Versus Keeping Your Invention a Trade Secret

Harvard Business Review

Why do some companies choose to patent their innovation while others choose to hide it? Insiders know it as Merchandise 7X. Unlike with patents, it is perfectly legal to reverse engineer and copy a trade secret. Is it possible for other companies to reverse engineer it? Entrepreneurship Innovation'