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A Board Director's Perspective on What IT Has to Get Right

Harvard Business Review

For mature, large-scale, multinational companies, there is a virtuous cycle of efficiency improvements that frees up resources, which can then be deployed for growth and innovation projects. A second new component of the IT function should be dedicated to this category of work: the Enterprise Integration Group (EIG).

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Uniting the Religions of Process Improvement

Harvard Business Review

When they set out to turn around processes that have become woefully inefficient or ineffective, most companies choose one of four process improvement "religions": Lean , Six Sigma , Business Reengineering or Business Process Management (BPM). In some of these companies, senior managers were dubious about the claims.