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A Board Director's Perspective on What IT Has to Get Right

Harvard Business Review

For mature, large-scale, multinational companies, there is a virtuous cycle of efficiency improvements that frees up resources, which can then be deployed for growth and innovation projects. A second new component of the IT function should be dedicated to this category of work: the Enterprise Integration Group (EIG).

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Uniting the Religions of Process Improvement

Harvard Business Review

Many of those organizations then embraced Lean for different set of tools for improvement projects, tools that helped them connect project results to key strategic measures. Business Reengineering's high priest said core process owners, process maturity, and performance measures are what count.