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A Board Director's Perspective on What IT Has to Get Right

Harvard Business Review

For mature, large-scale, multinational companies, there is a virtuous cycle of efficiency improvements that frees up resources, which can then be deployed for growth and innovation projects. A second new component of the IT function should be dedicated to this category of work: the Enterprise Integration Group (EIG).

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Uniting the Religions of Process Improvement

Harvard Business Review

Business Reengineering's high priest said core process owners, process maturity, and performance measures are what count. He also advised them to continually assess their processes against a model of process maturity — PEMM for short — which he unveiled in an HBR article.